Privacy policy
How Nurse By Choice collects, uses and protects your personal and health information.
Last updated: November 2026
Who we are
Nurse By Choice Pty Ltd (ABN 56 702 960 585) is a nursing and disability support provider based in Wallan, Victoria. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, for health information, the Health Privacy Principles in the Health Records Act 2001 (Vic).
What we collect
- Contact details, such as your name, phone number, email and suburb.
- Health information we need to plan and give your care, such as your conditions, care plans, medicines and our visit notes.
- NDIS and funding details, such as your NDIS number, how your plan is managed, and your plan manager’s details.
- If a support coordinator refers you, the details they send us with your consent, and their own contact details.
Our website doesn’t use advertising or tracking cookies. If it counts visits, it uses privacy-friendly analytics that don’t use cookies or identify you.
How we collect it
We collect information from you: by email, by phone and at home visits. With your consent, we also collect it from people involved in your care, such as your GP, hospital team, support coordinator, plan manager or family.
Why we use it
- To reply to your enquiry or referral.
- To assess, plan and give your care.
- To send invoices to you or your plan manager.
- To keep the clinical records the law requires, and to meet the NDIS Code of Conduct.
We don’t sell your information, and we don’t use it for marketing without your permission.
Who we share it with
We share your information only with your consent, or when the law allows or requires it. That can include your GP and health team, your support coordinator or your plan manager. We also use services that help us run the business, such as our website host, email and secure record systems. They must protect your information.
Information stored outside Australia
Some of the services we use to run our website and email may store information on servers outside Australia. That’s why we ask you not to send detailed health information by email. We talk about health details with you directly.
Keeping it safe
Only the people who need your information can see it. As Victorian law requires, we keep health records for at least 7 years after our last visit. For someone we cared for as a child, we keep them until they turn 25 if that’s later. After that, we destroy them securely.
Seeing or correcting your information
You can ask to see the information we hold about you, or ask us to correct it. Email admin@
Making a complaint
Please tell us first, by email at admin@
- the Office of the Australian Information Commissioner: oaic.gov.au, 1300 363 992
- the Victorian Health Complaints Commissioner, for health information: hcc.vic.gov.au, 1300 582 113
- the NDIS Quality and Safeguards Commission, for NDIS supports: ndiscommission.gov.au, 1800 035 544
Contact us
Nurse By Choice Pty Ltd, Wallan VIC 3756. Email admin@